Return & Refund Policy

1. Return Eligibility Window

Products can be returned within 7 days of delivery if they are delivered damaged, past their expiry date, incorrect product delivered, or defective. Sealed health and wellness devices must be in original condition with intact packaging.

2. Non-Returnable Items

Due to healthcare and safety regulations, the following items cannot be returned:

• Temperature-sensitive medications (e.g. Insulin, Vaccines)
• Opened or partially consumed medicines
• Personal hygiene, baby care, and surgical disposables

3. Order Cancellation

You can cancel an order before it has been dispatched from our pharmacy warehouse via the "My Orders" page or by contacting customer support. Once dispatched, return terms apply upon delivery.

4. Refund Processing Timeframes

Once returned items are received and quality-checked at our fulfillment center, refunds will be initiated within 3-5 business days to the original payment source (UPI, Credit/Debit card, Net Banking).